Interamericana University of Puerto Rico

Master of Science in Industrial-Organizational Psychology

University of Puerto Rico

Bachelor of Arts in Psychology

Liberty

B2B Training Specialist

 Designed and delivered customer service training sessions focused on product knowledge, communication, and service excellence.
 Developed interactive eLearning content using Adobe Captivate and uploaded materials to the LMS.
 Tracked training completion and performance metrics to ensure alignment with company standards.
 Conducted post-training evaluations and implemented improvements based on feedback and data analysis.

Records on Time

Onboarding & Training Manager

 Led onboarding programs for new hires, improving engagement and reducing early turnover.
 Managed training calendars, attendance, and reporting through ADP.
 Supervised training assistants and collaborated with HR to align training with business goals.
 Evaluated training effectiveness through performance tracking and feedback loops.

ASC

Training and Development Specialist

 Delivered onboarding and development programs tailored to departmental needs.
 Partnered with managers to assess training gaps and created customized solutions.
 Facilitated live and virtual sessions via Microsoft Teams and other platforms.
 Supported HR functions including recruiting, performance evaluations, and wellness initiatives.

First Medical Health Plan

Talent Development Specialist

 Managed LMS operations including content uploads, user setup, and training reports.
 Designed job-specific training modules to improve onboarding and compliance.
 Led workshops and contributed to employee wellness and engagement programs.

ProAssets

Staffing Assistant

 Screened candidates, scheduled interviews, and supported end-to-end hiring processes.
 Maintained communication with clients and hiring managers to fill vacancies efficiently.

Savvy HR Solutions

HR/OD Project Coordinator

 Supported consultants on HR and OD initiatives through research, reporting, and training delivery.
 Managed invoicing and collections for client projects.
 Assisted in creating customized HR materials and presentations for client engagements.